The Finish Line Keeps Moving
Much has been written, and far has been completed in yesteryear decade regarding the customer experience in P&C. Progress has...
Can CX Be a Stand-Alone Discipline?
Let’s say you’ve appointed a head of customer experience, who's part of your senior management team. You've got a customer...
3 Ways AI Can Boost Customer Retention
The insurance industry has steadily been digitizing in recent years. It's taking advantage of technological developments in automation, offering apps...
The 'Race to Zero' in Insurance SaaS
There is a radical change happening in insurance in the last few years. It revolves around the race to zero...
3 Methods to Improve Customer Experience
Most use single insurance products, mainly auto. On their behalf insurance is a set-it-up-and-forget-about-it problem. They would like to spend...
Bold Prediction on Customer Experience
If there's one thing management gurus like to do early in annually, it's make predictions - and customer experience (CX)...
5 Words That Will Undermine a CX Plan
More and much more companies are trying to differentiate themselves by having an effective customer experience strategy. To advance those...
Why Isn't Customer Experience Better?
Whether you're browsing an article concerning the latest trends in insurtech or hearing a panel of insurance industry disrupters discussing...
Popeye's Chicken, IT And Insurance
With my spouse, Mary Ann, away for two weeks, I'm always looking to score some good food. My home is...
Are you able to Recession-Proof Your company?
The story the graph tells is striking. While CX Leaders weren't immune in the recession, they clearly fared much better...