Insurance Customer Experience Leaders outperformed the Laggards by over a three-to-one ratio. It is a striking result that suggests, a minimum of in connection with this, the insurance industry isn't different from most other sectors, and also the compelling economics of the customer experience excellence still apply.
To find out more about Watermark's insurance industry analysis, such as the implications for insurance firms trying to improve their own customer experience, see the complete Insurance Customer Experience ROI Study.
