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Advocates described a Rhode Island auto insurance reform bill necessary to curb real-world situations reported to a House committee recently. House Bill 6324 will make three changes to Rhode Island’s unfair claims practice statute, General Laws 27-9.1-4. Abandoned total notification One element is due to how carriers handle total losses...

A 2021 “Way forward for Claims” survey of 25 leading auto insurers found six of them using or piloting “touchless claims” potentially fully managed by technology, LexisNexis reported recently. Five from the six come from Top ten carriers, according to LexisNexis. Two years ago, no executives LexisNexis polled said they’d...

The LexisNexis 2021 “Way forward for Claims Report” released recently found customers less pleased with the noninjury auto claims experience overall compared to 2021 but nevertheless more supportive of virtual claims handling compared to what they were 2 yrs ago. The results suggest that insurers virtual claims handling techniques such...