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An Arizona couple has sued State Farm for breach of contract and a insufficient good faith within the insurer’s alleged behavior on their 2021 Nissan Pathfinder auto body repair claim. State Farm refused to cover a brand new quarter panel and new outer wheel well on Jason and Melissa Wilhelm’s...

Honda has toughened the word what on its conditions and terms for certified auto body shops to state shops “must” follow OEM procedures and “must” pre-and post-scan vehicles with Honda-approved processes. The automaker had previously implied certified repairers must perform that work. The brand new language leaves no wiggle room....

Solera on Wednesday announced it had bought eDriving, a smartphone telematics software provider allowing “most of the world’s largest commercial fleets” to watch and improve driver behavior. “eDriving identifies and remediates risky commercial driver behavior,” Solera wrote in a news release. “The business's flagship product, Mentor by eDrivingSM, provides a...

A 2021 “Way forward for Claims” survey of 25 leading auto insurers found six of them using or piloting “touchless claims” potentially fully managed by technology, LexisNexis reported recently. Five from the six come from Top ten carriers, according to LexisNexis. Two years ago, no executives LexisNexis polled said they’d...

The LexisNexis 2021 “Way forward for Claims Report” released recently found customers less pleased with the noninjury auto claims experience overall compared to 2021 but nevertheless more supportive of virtual claims handling compared to what they were 2 yrs ago. The results suggest that insurers virtual claims handling techniques such...