Allstate disapproves changes on DRP shop background checks

Allstate said Tuesday its existing direct repair program background check policies remained in position, and also the insurer still wouldn’t be scrutinizing credit or drug testing results.

A Good Hands shop had taken exception to a criminal record check authorization from Allstate as part of a DRP renewal, according to a trade group which handed down his concerns and a copy of the authorization to Repairer Driven News.

The shop objected to Allstate seeking accept to collect “drug/alcohol testing results and history” and “employment and earnings history,” calling them new inclusions in the authorization.

But Allstate external communications and public relations manager Justin Herndon said Tuesday that Allstate hadn’t changed its DRP background check program since we spoke to him about it in 2021.

“We stand by the initial comments produced in 2021,” he wrote within an email. “The agreement is perfect for our vendor credentialing the company – owners and shop managers – and never general employees. We don't include credit checks or drug screenings.”

As the shop understood it, DRP shop employees would have been asked to sign an identical document, based on the trade group representative. But Herndon said Allstate was still only checking owners and managers.

“Accordingly, l hereby authorize the following, to disclose information about me towards the consumer reporting agency and its agents: law enforcement and all sorts of other federal, local and state government agencies and courts; educational facilities ; testing agencies; information service bureaus; credit bureaus along with other consumer reporting agencies; other public and private record/data repositories; motor vehicle records agencies; my employers; the military; and all others and sources with any details about or concerning me,” the 2021 Allstate authorization request states. “The information that may be disclosed towards the consumer reporting agency and it is agents includes, however is not limited to, information concerning my: employment and earnings history; education, credit, motor vehicle and accident history; drug/alcohol testing results and history; criminal history; litigation history; military service; professional licenses, credentials and certifications; social security number verification; address and alias history; along with other information.”

In 2021, Herndon said the vetting by General Information Services would probably become more across the type of bankruptcy and criminal background checks .

Herndon in 2021 said Allstate did the checks for public safety.

“I can't imagine the questions you would be asking if didn't inflict of them,” he said at the time.

He said then that Allstate didn’t actually see the background information discovered; it merely received a score regarding the person from check firm General Information Services.

On Tuesday, he wasn’t confident that the carrier’s visibility was still being limited to a score alone. The backdrop check authorization document from 2021 describes Allstate receiving an “investigative consumer report” from GIS:

Were Allstate to begin checking credit, being able to do so could be limited to some extent by the 2021 authorization.

“I understand that if the organization obtains a credit report about me, then it is only going to achieve this where such information is substantially associated with the duties and required the position in which I'm engaged or for that we am being evaluated,” the document states.