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Though nearly all shops polled hadn’t tried to charge for the work, some of the repairers who did itemize vehicle fluid cleanup found major insurers consistently reimbursing the charges, a brand new “Who Will pay for What?” survey question found. “It is not uncommon for tow truck drivers to itemize...

Solera on Wednesday announced it had bought eDriving, a smartphone telematics software provider allowing “most of the world’s largest commercial fleets” to watch and improve driver behavior. “eDriving identifies and remediates risky commercial driver behavior,” Solera wrote in a news release. “The business's flagship product, Mentor by eDrivingSM, provides a...

Repairers struggling with reimbursement of auto repair shop charges might wish to direct the client or the local adjuster or appraiser to comments in the nation’s main auto insurance trade group. A representative for that American Property Casualty Insurance Association recently described to Rhode Island state lawmakers charges either the...

Advocates described a Rhode Island auto insurance reform bill necessary to curb real-world situations reported to a House committee recently. House Bill 6324 will make three changes to Rhode Island’s unfair claims practice statute, General Laws 27-9.1-4. Abandoned total notification One element is due to how carriers handle total losses...

A Rhode Island bill would require insurers to pick recycled parts with equal “fit, quality, performance and warranty” as new ones and carry “exactly the same year or newer” and “exactly the same or less mileage” because the customer’s vehicle. “You need the same specs,” sponsor and House Corporations Committee...

A 2021 “Way forward for Claims” survey of 25 leading auto insurers found six of them using or piloting “touchless claims” potentially fully managed by technology, LexisNexis reported recently. Five from the six come from Top ten carriers, according to LexisNexis. Two years ago, no executives LexisNexis polled said they’d...

The LexisNexis 2021 “Way forward for Claims Report” released recently found customers less pleased with the noninjury auto claims experience overall compared to 2021 but nevertheless more supportive of virtual claims handling compared to what they were 2 yrs ago. The results suggest that insurers virtual claims handling techniques such...