archiveCustomer Experience

In a highly competitive market, every insurance document needs to engage the customer inside a consistent way to ensure a positive customer experience. However, using the plethora of economic correspondence that an insurance enterprise produces, many insurers have lost tabs on their document inventory - all those policies, statements, invoices,...

When I was a child growing up in Wisconsin, arm wrestling was a big deal. I’m not quite certain why, but my guess is it was since the winters in Wisconsin are actually long and extremely cold. I believe everyone ran from things you can do at the local tavern...

As customers increasingly demand a better experience once they communicate with companies, including insurers, help is coming from a counterintuitive source. It turns out that one of the best methods to become more personal is through- robots. More precisely, the answer is turning out to be chat robots, or "chatbots."...

Have you heard about the recent shopping trend, that customers want experiences, not products or things? That's been the inclination the last few years, and that i bet it can even be translated to the insurance world. So whether your consumers are buying a service or a product, make sure...

ClearRx Prescription Medicine BottlesClearRx essentially reinvented the prescription medication bottle, developing a much more customer-centric product. Here's how Adler made it happen: A reshaped bottle now enables a flat surface which prescription information could be printed. Forget about reading while rotating the bottle. All the key information is clearly visible...

Despite the growth of digital channels, insurers seem to be stuck within an analog world, not able to respond accurately, quickly or consistently to customer queries asked through the web, email, Twitter, Facebook or chat, based on new information that we’ve done. Insurers could perfect solution 28% of queries across...

These days, consumers have the control - they're empowered by new technology and spoiled for choice. You will find new rules of engagement for businesses and providers in each and every sector. We can no more live inside the safety of the industry verticals, comparing ourselves with those we believe...

If you have gone three days without seeing the term "insurtech," well, you are probably on the remote Caribbean island with no means of connecting facing outward insurance world. Putting your head in the sand on some nice island may appear tempting, but there is an issue that any insurer...

So expensive is said nowadays about improving the customer experience, "delighting" customers and delivering customer service that goes "above and beyond." For large enterprises, particularly in the insurance industry, this focus on customer experience is quickly becoming a key competitive differentiator. Disruptors within the e-commerce, retail and hospitality industries have...

2021 is going to be a transformative year in lots of ways but none more so compared to the business-consumer relationship. How these two entities connect and interact is undergoing a massive overhaul. Most significantly, the communication now flows both ways. The days of the one-way monologue, at the customer,...