A Texas public adjuster’s data from a lot more than 700 Texas total loss appraisal clause proceedings show insurer estimates of customer vehicle value were typically around $3,500 too low. On the whole, the insurers might have collectively underpaid customers by more than $2.Six million with their original purports to...

Many people in the insurance industry fantasize about producing a customer experience that rivals the ones from other categories, like retail, or those of specific companies, like Zappos. However, many may the fantasy is just that. In the end, insurance and shoes are different with regards to demand, so we...

Over time, auto manufacturers happen to be implementing changes to increase vehicle and passenger safety. The nation's Highway Traffic Safety Administration (NHTSA), reports a 2.4% decline in crash fatalities for 2021. This is actually the second year consecutively the U.S. has witnessed a decrease in car crash deaths. "Car features...

No matter how you strive to improve your company's customer experience, the truth is that the customers won't remember much of it. That's because our minds aren't wired like a camcorder, recording every second of every experience. Rather, what we should remember are a series of snapshots. And those snapshots...

The National Insurance Crime Bureau (NICB) released its annual "Hot Wheels Report," today identifying the 10 most stolen vehicles within the U.S. The report examines vehicle theft data submitted by law enforcement towards the National Crime Information Center (NCIC) and determines the vehicle make, model and model year most reported...

Data from 46 appraisal clause process outcomes shared with a Texas public adjuster a week ago found insurers’ offers would have left customers short of the total amount needed to fix their vehicles by typically $5,312.46. Had the consumers not went through appraisal process, the insurers could have incorrectly underpaid...

The Home Insurance Customer Experience Leader portfolio outperformed the industry, generating a total return which was nearly double (87 points higher) compared to the Dow Jones Property & Casualty Market Index. While several property insurance carriers made it into the Leader category many times, Erie Insurance was again the only...

In a large number of discussions with shop owners over the past 4 months, there is a marked divergence among MSOs about their plans for the future. Lots who have a strong rebound in revenues, have strong balance sheets and managed their expenses throughout the pandemic have embarked on more...

A good financial plan is sort of a jigsaw puzzle with various pieces addressing specific needs. Saving, paying down debts, growing your wealth, protection — all working together a financial health. You might be working hard around the first three things with that list. But have you given thought to...

As a single parent of two small children, I ensured to purchase term life insurance not too long ago. Since they’ve gotten older, I frequently wonder if my the payout from my policy could be enough to assist purchase their living expenses and college costs if something were to occur...