Why 'Digital' Is really Important
We all know that digital technology has changed, and continues to change, how people shop for, buy and employ products...
New Themes Emerging on Role of IoT
The IoT in Insurance event just concluded in Miami with an impressive lineup of 32 speakers over two days (including...
A thing With Shefi: Applebaum at ISG
This is part of a number of interviews by Shefi Ben Hutta with insurance practitioners who bring a fascinating perspective...
Will Insurers Ever Learn From Amazon?
You may (or might not) remember that when Amazon.com began in the late 1990s, the only focus of the company...
'Smart' Is Everywhere…but There's an issue
The connected world is here now. Things are “smart.” As well as for insurers, the implications are huge. Anything you...
How you can Redesign Customer Experience
For example, H5 would be an insurance agent traveling to an accident and manually filling out a claim. Moving over...
Forget Big Data – Focus on Small Data
In their rush to jump around the big data bandwagon, many organizations have lost sight of a much easier yet...
Start-Ups Set Sights on Smaller businesses
When start-ups jumped into insurance, many focused on the private auto industry. Unsurprising, great deal of thought is arguably the...
Payoff From Great Customer Experience?
The Home Insurance Customer Experience Leader portfolio outperformed the industry, establishing a total return which was 42 points greater than...
Checklist for Improving Buyer experience
Chief information officers (CIOs) are responsible for decisions and implementations that promise to provide on enterprise goals. A CIO's job...