Answer to a much better Customer Experience?
In a highly competitive market, every insurance document needs to engage the customer inside a consistent way to ensure a...
Customer Experience: Not Arm Wrestling
When I was a child growing up in Wisconsin, arm wrestling was a big deal. I’m not quite certain why,...
Exactly what do Bots Mean for Insurance?
As customers increasingly demand a better experience once they communicate with companies, including insurers, help is coming from a counterintuitive...
Give Consumers the knowledge They need
Have you heard about the recent shopping trend, that customers want experiences, not products or things? That's been the inclination...
How to Bottle Great Customer Experience
ClearRx Prescription Medicine BottlesClearRx essentially reinvented the prescription medication bottle, developing a much more customer-centric product. Here's how Adler made...
Insurers Fail at Digital Experience
Despite the growth of digital channels, insurers seem to be stuck within an analog world, not able to respond accurately,...
4 Hot Spots for Innovation in Insurance
These days, consumers have the control - they're empowered by new technology and spoiled for choice. You will find new...
Insurtech Takes Aim at Personal Lines
If you have gone three days without seeing the term "insurtech," well, you are probably on the remote Caribbean island...
How you can Exceed Customer Expectations
So expensive is said nowadays about improving the customer experience, "delighting" customers and delivering customer service that goes "above and...
5 Key Customer Experience Trends
2021 is going to be a transformative year in lots of ways but none more so compared to the business-consumer...