The way the Customer Experience Is Shifting
Currently licensed to sell personal insurance in Ny, Lemonade plans to expand and set a standard within the insurance industry....
Yes, Personalize – but Get it Right!
"Hello, undefined: How's it going?" We've all seen bad marketing emails where that which was said to be a personalized...
'It's the Customer Experience, Stupid'
Borrowing a line from James Carville's presidential campaign advice, "It's the economy, stupid," we have to grasp the real supply...
Key to Digitizing Customer Experience
Every aspect of the approach we take to interact with services and product providers has become digitized, but it doesn’t...
Is Insurance Like Buying Sponges?
This is definitely an open letter to everyone writing about "disrupters" and also the insurance "customer experience," citing "industry experts"...
It's All About the client Journey
According to McKinsey, customer satisfaction with your company has more to do with the end-to-end experience than individual touchpoints. This...
Why Buy That which you Don't 'Get'?
You can't rebuild your customer experiences per day. Take a look at client satisfaction data to obtain the parts of...
The brand new Competitive Advantage
A screenshot of a user editing his facebook post with Grammerly I hope these brief thoughts about FCX could help...
Why Do We Still Use A lot Paper?
Customer experience (CX) is just about the lifeblood of virtually every industry in the world. Carriers that once sidelined it...
How you can Achieve Customer Ownership
A customer purchasing car insurance lives somewhere, in a house or perhaps an apartment that requires homeowners' or renters' insurance....