archiveTechnology

This time this past year, the future of claims was looking increasingly automated. However, we never might have imagined what 2021 would have in store and how it would force everyone around the world to reside and be 'virtual'. Insurance and claims aren't any different. According to the LexisNexis 2021...

USAA on Tuesday said hello saw a 200 percent increase in using its telematics car insurance option SafePilot last year — and it’s experiencing a 50 % opt-in rate among new clients. The option has been available in Arizona, Ohio, Texas and Virginia. “To be able to accommodate growing demand,...

Allstate last month gave its Good Hands Repair Network collision centers a comprehensive directive on scanning, describing the charges it’ll reimburse and the tools and thought process it’d like them to experience the operation. The nation’s No. 4 auto insurer also told shops it had been “working on preferred pricing...

Solera on Monday announced the rollout from the artificial intelligence photo estimating system Qapter to body shops in Europe and North America. The Audatex parent company said shops could adopt the automated technology “in under 30 days.” It allowed “non-skilled damage appraisers” to acquire an estimate in less than 3...

Audatex parent company Solera last month announced a study of “tech-savvy” customers found a massive proportion would trust an automated claims experience. Solera said it polled 1,500 “tech-savvy” consumers, a combined 500 bodyshops and dealerships and 500 insurers across the Asia-Pacific, Europe and North America in November-December 2021. The research...

Mitchell on Wednesday announced the photo estimating artificial intelligence software Claim Genius could be available to insurers through Mitchell Intelligent Open Platform. “As a leader in AI-based auto claims technologies, we're dedicated to streamlining the appraisal process and to helping reduce claim processing time, increase carrier profitability and revolutionize the...

CCC on Thursday announced the amount of claims handled inside a manner incorporating deep machine learning grew a lot more than 50 percent in 2021. It said more than five million claims received “a CCC deep learning AI solution.” And the quantity of claims handled using more than one artificial...

Farmers on Wednesday announced it might by mid-March have upgraded its discount-providing telematics app Signal to hold a “CrashAssist” feature. Upon detecting a possible crash in line with the phone’s sensor data, the new technology will send a push notification towards the driver’s smartphone asking if a collision occurred and...

CCC on Wednesday released its annual “Quick studies,” and while the 2021 data might in some aspects capture a real outlier of a year, collision repairers should still hustle over and download the free industry resource. The metrics and analysis within the document examines key trends in consumer behavior throughout...

BMW on Thursday advised shops to find information about OEM repair procedures fresh on every individual vehicle rather than referencing a document from the prior repair. BMW North America collision program manager Jonathan Inzano acknowledged that “it sounds a little crazy,” but a guide could be “once you print it,...