CNET Roadshow last week posted a relevant video featuring editor at large Brian Cooley explaining the complexity features like advanced driver assistance systems and head-up displays could add to automotive glass replacement.
The April 21 video also contains an extensive interview with Society of Collision Repair Specialists Executive Director Aaron Schulenburg. It exposes more mainstream audiences towards the technology collision repairers deal with daily and also to topics like OEM procedures, certified auto body shops and insurer refusals to repair tech their industry sought installed on vehicles.
It’s a pleasant video auto body repair professionals may use to teach lay customers, who might respond well to the CNET or Roadshow brands. As of Thursday, the 12-minute segment on YouTube already had a lot more than 20,600 views.
Here’s a few of the highlights:
“HUD windshields, windshield glass equipped with a camera bracket and windshield glass designed with adhesive moldings should be replaced anytime the initial glass is taken away in the vehicle,” Ford wrote last year.
“Our feedback to the industry is to always reference the OEM documented repair procedures every time that it’s performed.” He also notes that OEMs can update procedures, so shops should look them up the day that you’re performing the actual operation.”
Cooley also inquired about the “right to repair” issue, but Schulenburg explained that independent body shops already are able to get procedures from OEM sites, noting as well the reliance automakers dress in independent shops for collision repair.
Hopefully, all of that alerts viewers to ask their body shop about using proper procedures — and run for that hills from any one which isn’t.
Customers “have to pick a repair professional that they know are likely to feel the necessary steps, no matter … if the insurance provider recognizes it, so that you can place the consumer first, put safety first,” Schulenburg said.
And Cooley agrees. Insurers who advocate for safety tech “need to be prepared to pay to repair them when that grille or windshield gets broken down the street,” he said. “You can’t simply have one half of that.”
