Customer Experience

Which creates an intriguing possibility to have an insurance company — an alternative choice to bricks and mortar and company...

History has witnessed different technology revolutions: the commercial revolution within the late 1700s, the information and telecommunications revolution within the...

Early in November 2021, immediately following the release of the SMA research report Crowdsourcing and Open Innovation: Powering the Sharing...

"Innovate or die," the old saying goes. But as companies try to sharpen their competitive edge with new product and...

In my role as market connector, I constantly meet people with all sorts of job titles, many of which didn't...

Comparison is based on performance of equally weighted, annually readjusted stock portfolios of Customer Experience Leaders and Laggards relative to...

When you are looking at successfully engaging with a brand new generation of consumers (and employees), there's very little doubt...

What used to be sci-fi is quickly becoming a fact of today's business community. Computers that mimic the human brain...

The concept of the single view of the customer has existed for ages. I remember some significant single-view projects of...

Insurance has been around for a long time - dating back to ancient times. The very first written insurance policy...