Opus IVS announced Thursday that the AAA affiliate insurer CSAA had declared the scan tool manufacturer “their preferred collision scanning solution for its Direct Repair Network.”
Opus, formerly referred to as Drew Technologies, said the nation’s 16th largest auto carrier had endorsed its ScanSafe and DriveSafe devices.
“The Opus IVS DriveSafe and ScanSafe scanning solutions meet CSAA IG’s approved billing – allowing shops to enhance cycle time while performing pre-scan, post-scan, OE scanning, flash programming, and ADAS calibrations under terms reimbursable by the insurer,” Opus wrote inside a news release Thursday. “This will help the shop not just by improving reimbursement rates, but additionally by keeping more operate in the shop that has previously been sent out for 3rd party repair.”
A spokesman said CSAA likely wouldn’t be able to answer questions about the partnership until in a few days. Still check Repairer Driven News for updates.
“CSAA Insurance Group is happy to partner with Opus IVS to help our Direct Repair Network facilities best serve our customers,” CSAA physical damage vendor manager Dan Tessadri said in a statement Thursday. “We are committed to helping our customers prevent, prepare for and recover from life’s uncertainties, and partner with organizations that focus on alignment with OEM requirements, and place high expectations on customer safety and satisfaction.”
The DriveSafe and ScanSafe tools offer the capability to scan vehicles with the official OEM scan tool software or an aftermarket QuickScan software option, which Opus had for DriveSafe’s predecessor understood to be “An Economic Pre-scan for the Estimation Phase.”
“OE scanning” while using Opus tools could be managed with a remote Opus tech or by a shop taking advantage of the SAE J-2534 technical standard.
“OPUS IVS is proud to become the CSAA IG preferred scanning solution for its Direct Repair Network. Our team has provided OE approved solutions to dealerships and independent repairers for more than ten years. Our solutions help collision repair facilities ensure they have the ability for quick scanning, OE approved scanning, programming, and also the diagnostic support needed to develop a quality repair – all coupled with the ability to easily document the outcomes,” Opus President Brian Herron said in a statement Thursday. “The recent integration in our ScanSafe & DriveSafe products with CCC ONE(R), the repair platform being used by a large number of collision repair shops, allows for the automatic transmission of diagnostic results and insurer invoices through the devices’ 4G or WiFi connection. This connection allows us to enhance the workflow and also the in-house capability for collision repairers to come back vehicles to pre-accident condition as vehicle technology is constantly on the evolve.”
Opus business development Vice President Bob Augustine on Thursday explained the capabilities from the ScanSafe and DriveSafe.
“The DriveSafe and ScanSafe devices offer both our trademarked QuickScan as well as the licensed OEM scanning applications, incorporated into one bit of hardware,” Augustine wrote in an email. “QuickScan is really a user-operated aftermarket scan from the CAN networks for any current or history diagnostic trouble codes. OE Scan is a remote service, provided by Opus IVS towards the collision repair center, that includes an Opus IVS support technician scanning the vehicle using OEM software after which providing consultation towards the shop of the scan results and direction on how to successfully complete the repair. Since both choices are available, the shop workflow rules dictate which kind of scan will be performed so when.
“Opus IVS also provides additional remote services such as ECU flash programming, initializations, and ADAS calibrations, that are supported through both devices.
“Our ScanSafe hardware also offers a real J2534 PassThru mode, so it can be used by the collision shop as a standalone pass-thru device, much like our CarDAQ-Plus. This feature is perfect for shops that want to perform self-directed OE scanning using the to repair OE applications or ECU flash programming using their own laptop and subscriptions.”
Opus’ news release suggested its remote electronics support capability would be a possibility underneath the partnership with CSAA.
Opus wrote that it had “100+ brand-specific master technicians to help interpret trouble codes, review OEM service procedures, and supply diagnostic assistance directly through the tool.”
“Our live repair guidance and remote programming experts give customers what they need to do complex repairs on high-tech vehicles,” Herron said inside a statement. “We're excited to assist lead the collision repair industry into the future of diagnosing, calibrating, and programming advanced vehicles.”
