The Finish Line Keeps Moving
Much has been written, and far has been completed in yesteryear decade regarding the customer experience in P&C. Progress has...
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Can CX Be a Stand-Alone Discipline?
Let’s say you’ve appointed a head of customer experience, who's part of your senior management team. You've got a customer...
Calif. Autobody Assoc.: Insurer is not the body shop's customer
The California Autobody Association on Thursday reminded auto body shops the Bureau of Automotive Repair will not view an insurer...
3 Ways AI Can Boost Customer Retention
The insurance industry has steadily been digitizing in recent years. It's taking advantage of technological developments in automation, offering apps...
The left’s sick lies about health reform
Television stations are running a gut-wrenching ad showing a newborn clinging to life with an oxygen mask. Don't be seduced...
How to proceed if your car is stuck in sand, mud or water
Getting stuck in the sand, mud or water reaches some time inevitable for most drivers. Beaches and the occasional flash...
Limit of liability language can help turn totals to repairables
A Texas public adjuster earlier this year used GEICO’s own policy language to prevent the insurer from totaling a vandalized...
Mandating Masks
"Face masks have grown to be the brand of COVID-19," says Ellsworth Buck, V . p . of Insurance, Florida's...