2021 ROI Survey on Customer Experience
Comparison is based on performance of equally weighted, annually readjusted stock portfolios of Customer Experience Leaders and Laggards relative to...
InsuranceInfoMation
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The Misconceptions About Millennials
When you are looking at successfully engaging with a brand new generation of consumers (and employees), there's very little doubt...
Solution to Brain Drain in Insurance?
What used to be sci-fi is quickly becoming a fact of today's business community. Computers that mimic the human brain...
Finally Approaching a Single Look at the Customer?
The concept of the single view of the customer has existed for ages. I remember some significant single-view projects of...
UnitedHealth to drop Affordable Care Act in most states
UnitedHealth participates in the Affordable Care Act in 34 states, where it provides individual health plans through online exchanges for...
The approaching Renaissance
Insurance has been around for a long time - dating back to ancient times. The very first written insurance policy...
Obama administration illegally funding ObamaCare
WASHINGTON - A federal judge ruled Thursday the Federal government is unconstitutionally spending federal money to finance the president’s healthcare...
Three Steps to Effective Customer Retention
While life insurance coverage was once one of several Americans' most significant financial assets, a number of changes-economic, social and...