archiveEducation

This time this past year, the future of claims was looking increasingly automated. However, we never might have imagined what 2021 would have in store and how it would force everyone around the world to reside and be 'virtual'. Insurance and claims aren't any different. According to the LexisNexis 2021...

Three concepts “jam up” insurers over bills for collision work, a National General claims executive told the Collision Industry Conference a week ago. Two are questions of semantics, Industry Relations Committee Co-Chairman Jonathan Chase explained during an discussion of ADAS and trust in the virtual CIC Jan. 20. The third...

Three professional appraisers late last year gave collision repairers and customers some considerations on whether a disputed repair bill merited invoking an appraisal clause and how to handle the procedure. Collision Hub CEO Kristen Felder also warned body shops on the Nov. 11, 2021, “World Fair” broadcast that the consumer...

CRASH Network said its 2021 insurance industry "Report Card” on auto insurer claims handling revealed “remarkably consistent” results when compared to previous years. Ten out of the 15 insurers collision repairers felt treated claimants best in 2021 received sufficient marks to reach the very best 15 again in 2021 —...

CCC on Wednesday released its annual “Quick studies,” and while the 2021 data might in some aspects capture a real outlier of a year, collision repairers should still hustle over and download the free industry resource. The metrics and analysis within the document examines key trends in consumer behavior throughout...

BMW on Thursday advised shops to find information about OEM repair procedures fresh on every individual vehicle rather than referencing a document from the prior repair. BMW North America collision program manager Jonathan Inzano acknowledged that “it sounds a little crazy,” but a guide could be “once you print it,...

CCC data released recently indicates the collision industry after 2021 was cleaning around another of customer vehicles as a COVID-19 precaution. During the very first quarter of 2021, only one.1 percent of appraisals contained a COVID-19 disinfecting charge. By the fourth quarter, this proportion rose to “over 30 percent,” CCC...

Audatex: Weld-through primer on ‘little brackets’ not included The DEG in January drew focus on a current clarification by Audatex on when weld-through primer wasn’t included in a labor time. A DEG user in December 2021 cited Audatex’s Database Reference Manual Section 4-2, which lists “Restoration of corrosion-protective coatings ”...

The Collision Industry Conference on Wednesday reiterated that it is April 21-22 meeting in Arizona would offer the option of attending personally or virtually over Zoom. “Due to Arizona COVID restrictions, the in-person is restricted to active 2021 Gold Pin participants,” the CIC wrote in a news release. “Those unable...

Estimators, managers and all sorts of other Blueprint Optimization Tool users now can track their success adding operations flagged by the “BOT” as potentially overlooked repair labor. The BOT software allows an accident repairer to automatically apply the "SCRS Help guide to Complete Repair Planning" to an estimate and identify...