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The California Autobody Association on Thursday reminded auto body shops the Bureau of Automotive Repair will not view an insurer as the customer when it comes time to regulate the shop. It’s a great refresher not just for arguably the car body repair sector’s most significant market but perhaps for...

A Texas public adjuster earlier this year used GEICO’s own policy language to prevent the insurer from totaling a vandalized Cadillac with an actual cash value over the price of repairs. The incident helps guide you a carrier’s contractually established liability limits and joint right to appraisal can be leveraged...

An Iowa body shop and Ford dealership on Tuesday accused a Progressive adjuster of recently tricking the casino dealer into disclosing the repairer’s price range for two parts. Progressive corporate said Thursday it might examine the problem. The Iowa adjuster said Friday he'd no comment, for the allegations were untrue....

Liberty Mutual’s free, opt-in hail alert service prompted 44 percent of customers to maneuver their vehicle in time to prevent hail damage, a survey of policyholders found. "We are constantly testing new digital insurance offerings and services that expand protection to the customers in ways beyond insurance," Liberty Mutual global...

Crash Champions on Tuesday announced it would grow to 118 locations in 12 states after acquiring the 24-shop regional MSO Signature Collision Centers. Signature CEO Charles “Chuck” Pipkin will possess a bit of Crash Champions and be a professional board member. Other terms of the acquisition were not disclosed. Signature...

General Motors has obliged both collision repair and car insurance industry by refining its assistance with which collision circumstances trigger certain inspections. It has provided more clarity how the inspections could be conducted and declared that certain operations officially weren’t necessary in certain minor damage situations. Nevertheless, there’s still the...

The Alliance of Automotive Providers of Massachusetts recently met with lawmakers to advocate for bills requiring insurers to reimburse labor rates adjusted for inflation. "We have already made tremendous strides during this current legislative session to possess our voices heard with respect to consumers, and that we look forward to...

We’ve been focusing on total loss valuations lately after consumer advocates have raised the prospect of totals being flipped to repairable vehicles upon reevaluation of pricing. Our coverage so far has cope with overall actual cash value assessments — after all, that final dollar value determines whether you’ll be repairing...

Another consumer advocate has reported encountering multiple instances of vehicles totaled because of erroneously low valuations. Upon further scrutiny, the vehicles’ revised valuations suggested a number of them might have been repairable, according to ZB Claim Services President John Walczuk. The assessment is similar to an analysis by Texas appraiser...

A Ford assuring Farm yearlong study of advanced driver assistance system build data seems to provide further confirmation that such technology can lower the danger for insurers — and then the business coming to body shops. Drilling down to build data revealed that some Ford, Lincoln and Mercury vehicles dating...