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A Nj consumer’s make an effort to resolve a repair cost dispute with the appraisal clause process last year was foiled through the discovery of State Farm policy language restricting RTAs to total losses. Asked about the good reputation for this absence and also the regulatory rationale for permitting it,...

CRASH Network said its 2021 insurance industry "Report Card” on auto insurer claims handling revealed “remarkably consistent” results when compared to previous years. Ten out of the 15 insurers collision repairers felt treated claimants best in 2021 received sufficient marks to reach the very best 15 again in 2021 —...

USAA on Tuesday said hello saw a 200 percent increase in using its telematics car insurance option SafePilot last year — and it’s experiencing a 50 % opt-in rate among new clients. The option has been available in Arizona, Ohio, Texas and Virginia. “To be able to accommodate growing demand,...

USAA has extended its timeframe for reimbursing auto body shops’ COVID-19 vehicle sanitization efforts through the end from the first quarter. The nation’s fifth largest insurer said it would certainly cover certain cleaning charges until April. “Due towards the continued breakout of COVID-19 virus infections throughout the U.S., USAA has...

Allstate last month gave its Good Hands Repair Network collision centers a comprehensive directive on scanning, describing the charges it’ll reimburse and the tools and thought process it’d like them to experience the operation. The nation’s No. 4 auto insurer also told shops it had been “working on preferred pricing...

Pennsylvania and national trade groups this week honored repair shop owner and industry advocate Gerald “Rick” Dotterer, who died suddenly Saturday after contracting COVID-19. He was 63. A second-generation shop owner, Dotterer ran Royersford, Pa.-based Dotterer Auto Body and also served as treasurer of the national Coalition for Collision Repair...

A bill supported by the Nebraska Auto Body Association would forbid insurers from totaling out an automobile for any repair bill lower than 75 % of actual cash value. Nebraska Legislative Bill 602 would used likely set the bar even higher, for it exempts certain items from factoring into the...

State Farm announced Friday its auto claim spending and loss adjustment expenses fell 13.75 % during the pandemic year of 2021. The nation’s No. 1 auto insurer paid $27.6 billion in claims and LAE last year, down from $32 billion in 2021. However, it collected nearly exactly the same amount...

Berkshire Hathaway on Saturday said GEICO’s collision claim frequencies came by an amount within the “twenty-three to twenty-four percent range,” with property damage claims down much more. GEICO’s plummeting frequency during the COVID-19 pandemic year helped the insurer end the year at more than double its 2021 profitability, even with...

Audatex parent company Solera last month announced a study of “tech-savvy” customers found a massive proportion would trust an automated claims experience. Solera said it polled 1,500 “tech-savvy” consumers, a combined 500 bodyshops and dealerships and 500 insurers across the Asia-Pacific, Europe and North America in November-December 2021. The research...