archiveRepair Operations

The latest “Who Will pay for What?” survey found about half the body shops polled reporting that eight major insurers reimburse invoiced aluminum labor rates always or more often than not. The percentages of shops seeing that consistency fell slightly from 2021, though it’s unclear if these declines were inside...

Advanced driver assistance systems calibrations produce an example of what economics terms a “credence good,” CIC Industry Relations Committee Co-Chairman Jonathan Chase observed Wednesday. A credence good represents a black box to the consumer buying it. They can’t begin to see the fruits of the labor they’ve purchased. A consumer...

Calling the Database Enhancement Gateway’s information “invaluable” to both association members and the collision industry, the Carolinas Collision Association has joined the ranks of DEG Gold sponsors. "CCA is extremely proud to partner using the DEG,” CCC President Kyle Bradshaw said in a statement Thursday. “The DEG is a superb...

This time this past year, the future of claims was looking increasingly automated. However, we never might have imagined what 2021 would have in store and how it would force everyone around the world to reside and be 'virtual'. Insurance and claims aren't any different. According to the LexisNexis 2021...

Former American Family and GEICO adjusters on Monday described their carriers as centered on cost and indifferent to safety in comments to Washington state lawmakers. Former American Family senior auto damage adjuster Jackson Clemmons and former GEICO adjuster Josh Green appeared before the House Consumer Protection & Business Committee hearing...

While insurance industry representatives protested that the auto claims process didn’t need the changes, Washington state residents and consumer advocates on Monday shared insurance war stories and backed reform legislation. One consumer described a unspecified insurer holding firm on the quote and dragging out the process for months. The carrier...

A Washington legislative hearing Monday suggested Oregon's consumer-friendly appraisal clause law as one solution to an imbalance of power between policyholders as well as their auto insurers.Oregon requires an insurer to pay a policyholder's appraisal costs if the amount awarded in right to appraisal proceedings exceeds the carrier's last offer...

Three professional appraisers late last year gave collision repairers and customers some considerations on whether a disputed repair bill merited invoking an appraisal clause and how to handle the procedure. Collision Hub CEO Kristen Felder also warned body shops on the Nov. 11, 2021, “World Fair” broadcast that the consumer...

USAA has extended its timeframe for reimbursing auto body shops’ COVID-19 vehicle sanitization efforts through the end from the first quarter. The nation’s fifth largest insurer said it would certainly cover certain cleaning charges until April. “Due towards the continued breakout of COVID-19 virus infections throughout the U.S., USAA has...

Allstate last month gave its Good Hands Repair Network collision centers a comprehensive directive on scanning, describing the charges it’ll reimburse and the tools and thought process it’d like them to experience the operation. The nation’s No. 4 auto insurer also told shops it had been “working on preferred pricing...