The Home Insurance Customer Experience Leader portfolio outperformed the industry, establishing a total return which was 42 points greater than the Dow Jones Property & Casualty Market Index.While several home insurance carriers made it into the Leader category many times, just one achieved that distinction for each year of the...

For years, ObamaCare supporters have been telling critics from the law to seal up and fall in line. Now, they're urging them to come to its rescue. A major factor of President Obama's domestic legacy is sputtering badly that the law's boosters are admitting the authorities must do more to...

View from abroad: In Defense of France's Burkini Ban Iain Martin, editor of the British free-market journal Reaction, says his initial response to France's make an effort to ban burkinis on its beaches was "that of each and every good liberal sap: Wear what you like." But on reflection, he...

On Inauguration Day, the following president of the United States should suspend the penalty to be uninsured under ObamaCare. President Obama promised his law provides a range of affordable health plans. In 2021, consumers will get neither choice nor affordability. In nearly a third of the nation, only one insurer...

In a highly competitive market, every insurance document needs to engage the customer inside a consistent way to ensure a positive customer experience. However, using the plethora of economic correspondence that an insurance enterprise produces, many insurers have lost tabs on their document inventory - all those policies, statements, invoices,...

When I was a child growing up in Wisconsin, arm wrestling was a big deal. I’m not quite certain why, but my guess is it was since the winters in Wisconsin are actually long and extremely cold. I believe everyone ran from things you can do at the local tavern...

As customers increasingly demand a better experience once they communicate with companies, including insurers, help is coming from a counterintuitive source. It turns out that one of the best methods to become more personal is through- robots. More precisely, the answer is turning out to be chat robots, or "chatbots."...

Once was a shock. Twice was an outrage. Thrice is really a nightmare that will not end. Over yesteryear 3 years, my family's private, individual health-insurance plan - a high-deductible Preferred Provider Organization - continues to be canceled three times. Our first death notice, from Anthem Blue Cross Blue Shield,...

A fast-growing startup that are experts in home care for seniors has struck an offer to simply accept Medicaid patients in Nyc. Big Apple-based Hometeam - whose tech-enabled approach to senior care has fueled torrid growth over the past year - promises that city Medicaid users will get the same...

Another day, another Democrat finally owning up to the truth that ObamaCare is really a disaster. And the other state facing the implosion of their medical health insurance market. Minnesota Gov. Mark Dayton - once one of the Affordable Care Act's most enthusiastic champions - is the latest Democrat to...