Customer Experience

Restoring the Agent-Client Relationship

There has been a lot of frustration within the insurance industry from both people who sell it and people who require it. Both camps are suffering financially, and both can perform better when they meet up on vital insurance protection, however they cannot seem to hook up without jumping through...
Customer Experience

Why 'Digital' Is really Important

We all know that digital technology has changed, and continues to change, how people shop for, buy and employ products or services. Power has shifted in the company towards the customer. All companies must adopt the digital technologies that create the interaction that consumers now demand and expect. But is...
Customer Experience

New Themes Emerging on Role of IoT

The IoT in Insurance event just concluded in Miami with an impressive lineup of 32 speakers over two days (including yours truly). Above all, the event indicated that the IoT is alive and well in insurance. Insurers are exploring, strategizing, investing, piloting and putting real value propositions into the marketplace....
Customer Experience

A thing With Shefi: Applebaum at ISG

This is part of a number of interviews by Shefi Ben Hutta with insurance practitioners who bring a fascinating perspective for their work and also to the in general. Here, she speaks with Stephen Applebaum, managing partner, Insurance Solutions Group, and senior adviser at StoneRidge Advisors, who describes the implications...
Customer Experience

Will Insurers Ever Learn From Amazon?

You may (or might not) remember that when Amazon.com began in the late 1990s, the only focus of the company was selling books online. One product category, one sort of manufacturer, one market focus — individuals who buy books. At that time, virtually everyone in the publishing industry scoffed at...
Health Insurance

The latest nail in ObamaCare’s coffin

Count it as another nail in ObamaCare's coffin: Humana, one of the country's top insurers, announced Thursday that it's pulling out of ObamaCare exchange plans in most but a few states next year. It will offer policies in "no more" than 11 state marketplaces, down from 19. The numbers don't...
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