Customer Experience

'Smart' Is Everywhere…but There's an issue

The connected world is here now. Things are “smart.” As well as for insurers, the implications are huge. Anything you insure is now able to connected, monitored and analyzed. People, places and things, moving or stationary, living or non-living-are all becoming smart. Believe that is an exaggeration? Consider the following...
Customer Experience

How you can Redesign Customer Experience

For example, H5 would be an insurance agent traveling to an accident and manually filling out a claim. Moving over the scale, we find a claimant snapping a picture from the accident utilizing a smartphone after which filing claims utilizing a mobile app and getting money through direct deposit. This...
Customer Experience

Forget Big Data – Focus on Small Data

In their rush to jump around the big data bandwagon, many organizations have lost sight of a much easier yet effective source of customer insight: "small data." Big information is about synthesizing, mining and analyzing mounds of seemingly unrelated information to derive actionable insights about your customer. It is a...
Health Insurance

Aetna ditching 70% of its ObamaCare business

Insurance giant Aetna won’t offer coverage under ObamaCare the coming year in 11 of the 15 states it now serves - a comment that instantly became a problem in the presidential race. Aetna’s decision led Mr . trump to charge that President Obama's health care reform was "imploding." "Aetna's decision...
Customer Experience

Start-Ups Set Sights on Smaller businesses

When start-ups jumped into insurance, many focused on the private auto industry. Unsurprising, great deal of thought is arguably the least complex type of insurance and is usually the first to become disrupted (going back to Progressive within the '90s). Now that InsurTech investment is at an all-time high, more...
Customer Experience

Payoff From Great Customer Experience?

The Home Insurance Customer Experience Leader portfolio outperformed the industry, establishing a total return which was 42 points greater than the Dow Jones Property & Casualty Market Index.While several home insurance carriers made it into the Leader category many times, just one achieved that distinction for each year of the...
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