Auto Insurance

New RV Trends Across Florida

Looking for adventure? Your solution might be found outside. The thought of escaping into the outdoors and reconnecting with yourself or household is resonating with all ages within the U.S. "Recreational vehicle ownership is experiencing a boom in the U.S.," says Ellsworth Buck, V . p . of Insurance, Florida's...
Customer Experience

How to Bottle Great Customer Experience

ClearRx Prescription Medicine BottlesClearRx essentially reinvented the prescription medication bottle, developing a much more customer-centric product. Here's how Adler made it happen: A reshaped bottle now enables a flat surface which prescription information could be printed. Forget about reading while rotating the bottle. All the key information is clearly visible...
Auto Insurance

Best Cars of 2021

"Accessing your needs and determining your budget are among the most important factors in buying a new car," says Ellsworth Buck, V . p . of Insurance, Florida's top independent car insurance agency.With a lot of new models and fashions available on the market, it may be overwhelming to understand...
Life Insurance

Claim Examiners: Not every Heroes Wear Capes

I've always loved that saying, "Not all heroes wear capes." It's usually accompanied by pictures of pizza deliverymen, those who work on Chick-fil-A, or various other methods for saying we like people who make life better (or in the case of my examples, more delicious). Going into an interview with...
Customer Experience

Insurers Fail at Digital Experience

Despite the growth of digital channels, insurers seem to be stuck within an analog world, not able to respond accurately, quickly or consistently to customer queries asked through the web, email, Twitter, Facebook or chat, based on new information that we’ve done. Insurers could perfect solution 28% of queries across...
Auto Insurance

Changes this Tax Season

Tax season is upon us. Time to gather all your paperwork and receipts from 2021."Life events can affect your taxes. A number of them include, a general change in marital status, educational expenses, selling or buying a house, retirement, an increase, receiving an inheritance and having a death," says Ellsworth...
Customer Experience

4 Hot Spots for Innovation in Insurance

These days, consumers have the control - they're empowered by new technology and spoiled for choice. You will find new rules of engagement for businesses and providers in each and every sector. We can no more live inside the safety of the industry verticals, comparing ourselves with those we believe...
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