Customer Experience

Insurtech Takes Aim at Personal Lines

If you have gone three days without seeing the term "insurtech," well, you are probably on the remote Caribbean island with no means of connecting facing outward insurance world. Putting your head in the sand on some nice island may appear tempting, but there is an issue that any insurer...
Auto Insurance

Putting Together a house Quarantine Kit for Coronavirus

Voluntary or involuntary home quarantine may become more common as Florida declared a public health emergency Sunday after two patients tested positive for coronavirus in Hillsborough and Manatee counties. More positive exams are expected in the coming days.Hundreds of american citizens are already under voluntary self-quarantine for Fourteen days after...
Customer Experience

How you can Exceed Customer Expectations

So expensive is said nowadays about improving the customer experience, "delighting" customers and delivering customer service that goes "above and beyond." For large enterprises, particularly in the insurance industry, this focus on customer experience is quickly becoming a key competitive differentiator. Disruptors within the e-commerce, retail and hospitality industries have...
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