Auto Insurance

Avoid Common Causes of Boat Damage

Florida leads the country in boating accidents and fatalities. A 2021 report from the U.S. Coast Guard (USCG) says Florida had 607 boating accidents leading to over $7 million in property damage. "Preparation and training can help prevent most boating accidents," says Ellsworth Buck, V . p . of Insurance,...
Auto Insurance

Working from Home

It is not business as always. Using the COVID-19 a lot of companies are implementing remote work and requesting or demanding their employees work from home.The Insurance Journal reports previously, certain licensed insurance employees were restricted from working from home by a Florida law that required agents conduct business from...
Customer Experience

5 Key Customer Experience Trends

2021 is going to be a transformative year in lots of ways but none more so compared to the business-consumer relationship. How these two entities connect and interact is undergoing a massive overhaul. Most significantly, the communication now flows both ways. The days of the one-way monologue, at the customer,...
Customer Experience

The way the Customer Experience Is Shifting

Currently licensed to sell personal insurance in Ny, Lemonade plans to expand and set a standard within the insurance industry. According to Fortune, the startup Lemonade began by Daniel Schreiber and Shai Wininger and is loosely based on the principles of successful sharing economy companies such as Uber and Airbnb.Lemonade...
Customer Experience

Yes, Personalize – but Get it Right!

"Hello, undefined: How's it going?" We've all seen bad marketing emails where that which was said to be a personalized greeting or communication goes terribly wrong. These failed attempts at personalizing the client experience possess the exact opposite effect that they are designed to when the data is bad. It...
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