If you're headed down the aisle for a second (or third) time, you're in good company. Nearly 40 % of recent marriages include a minumum of one partner that's been married before, and half of those people have both been previously married. While you're busy checking off items in your...

We are in a moment in history when businesses in all sectors are rapidly reworking the way they interact with customers, to determine how they can remain an invaluable part of people’s lives as a lot is evolving. The pandemic has accelerated these changes, of course. In the massive disruption...

State Farm has made good on plans to flag certified auto body shops on its Select Service network locator. It’s unclear which OEMs are reflected in State Farm’s records and which haven't yet been added. For now, the locator is just sortable by distance or featured facilities; you can’t filter...

As 2012 begins, time for reflection has arrived. After a year that no-one might have predicted, I turn to summarize three defining trends that developed this past year and give my own prediction concerning the way forward for insurance once we begin your way of 2021.1. COVID-19 compelling the requirement...

On Wednesday, Gov. Ron DeSanits will address the state and description an agenda for easing restrictions and re-opening businesses."Floridians can expect a phasing in," says Ellsworth Buck, Vice President of Insurance, Florida's leading independent home insurance agency."Phase The first is an infant step," DeSantis said during a news conference at...

There isn't an insurance business within the land that's not talking about digital transformation. Whether talking about AI, robotics or platforms, the majority of the market is confident it's heading toward a brightly lit, digital future.The motivation for transformation? We are told customers are demanding a much better experience: an...

Less than fourteen days after the unveiling from the GOP ObamaCare replacement, the party is already staring in to the abyss. The bill has already established the worst rollout associated with a major bit of legislation in memory, and failure is an option. When the proposal falters, it will be...

House Republicans scheduled a prefer Thursday on the healthcare replacement bill, as President Trump said he’s convinced over a dozen people in the Republican Study Committee to aid the program. “I wish to allow the world know: I am 100 % in favor,” he explained inside a meeting with 13...

Allstate announced Tuesday it might buy nonstandard auto insurer SafeAuto for $270 million in cash contributing to $30 million price of “pre-close dividends of certain non-insurance assets.” SafeAuto does business in 28 states and concentrates on affordable state minimum car insurance. Allstate intends to fold it into National General, which...

Now, let's suppose the above mentioned graph were charting the failure rate for your company's customer experience, perhaps measured through product defects, complaints or some other indication of an experience gone wrong.Because that's really what the NTSB Go Team (along with other countries' aviation safety agencies) do. They root out the underlying reason...