Much has been written, and far has been completed in yesteryear decade regarding the customer experience in P&C. Progress has been created in understanding customer needs and journeys, implementing digital solutions for mobile and self-service capabilities and improving interactions with agents and policyholders. However, anyone involved in strategies and improving...

Let’s say you’ve appointed a head of customer experience, who's part of your senior management team. You've got a customer experience practice. This might be a small team of a few people, or it might be a bigger division or department within your organization. And you’ve implemented practices and procedures...

The insurance industry has steadily been digitizing in recent years. It's taking advantage of technological developments in automation, offering apps to clients and introducing such things as electronic proof of car insurance. PwC's Annual Global CEO Survey in 2021 identified customer experience (CX) and core tech transformation as the top...

The California Autobody Association on Thursday reminded auto body shops the Bureau of Automotive Repair will not view an insurer as the customer when it comes time to regulate the shop. It’s a great refresher not just for arguably the car body repair sector’s most significant market but perhaps for...

Television stations are running a gut-wrenching ad showing a newborn clinging to life with an oxygen mask. Don't be seduced by it: The Save My Care ad is packed with lies, claiming the ObamaCare repeal bill passed in the home will deprive cancer patients and women that are pregnant of...

Getting stuck in the sand, mud or water reaches some time inevitable for most drivers. Beaches and the occasional flash flood in Florida allow it to be simple to get the car stuck."Depending on your car insurance policy, a tow truck could save your day," says Ellsworth Buck, V ....

A Texas public adjuster earlier this year used GEICO’s own policy language to prevent the insurer from totaling a vandalized Cadillac with an actual cash value over the price of repairs. The incident helps guide you a carrier’s contractually established liability limits and joint right to appraisal can be leveraged...

"Face masks have grown to be the brand of COVID-19," says Ellsworth Buck, V . p . of Insurance, Florida's top independent homeowners insurance agency. As of Tuesday, 16 states and also the District of Columbia are requiring goggles worn in public places.While coronavirus cases continue to surge across Florida,...

An Iowa body shop and Ford dealership on Tuesday accused a Progressive adjuster of recently tricking the casino dealer into disclosing the repairer’s price range for two parts. Progressive corporate said Thursday it might examine the problem. The Iowa adjuster said Friday he'd no comment, for the allegations were untrue....

On the final day of the Florida 2021 legislative session, lawmakers made major changes to the state's car insurance and homeowners insurance systems.Auto Insurance SB54The passage of the bill repeals the states no-fault injury protection (PIP) system. "This is a long fought and sophisticated debate on car insurance overhaul," says...