More Stores are Requiring Masks
"Face masks are a continual source of debate, says Ellsworth Buck, Vice President of Insurance, Florida's top independent homeowners insurance...
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Are you able to Recession-Proof Your company?
The story the graph tells is striking. While CX Leaders weren't immune in the recession, they clearly fared much better...
Trump takes victory lap after House passes health care bill
President Trump reveled in victory after scoring the very first major legislative win of his presidency Thursday when the House...
Top ten Ways to Spook Customers
What were you afraid of this Halloween? That the customers might disappear like ghosts? That your competitors might pick them...
Hand Sanitizer Recall
"Keeping your hands clean has never been so crucial as it is now," says Ellsworth Buck, Vice President of Insurance,...
Trump: ObamaCare is in a ‘death spiral’
President Trump declared ObamaCare is within a “death spiral” on Thursday as House Republicans were getting ready to vote on...
How to Improve the Customer Journey
Nearly 60% of insurance executives rank a differentiated customer support experience as having the highest impact on successful competition. For...
Jimmy Kimmel’s obscene lies about kids and medical care
I feel your pain. But please make use of your brain. On Monday, late-night TV comedian Due to jimmy kimmel...