Tex. data shows appraisal clause process could flip totaled vehicles back to repairable ones
A Texas public adjuster’s data from a lot more than 700 Texas total loss appraisal clause proceedings show insurer estimates...
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The Missing Piece for Customer Experience
Many people in the insurance industry fantasize about producing a customer experience that rivals the ones from other categories, like...
Newer Cars Are Safer Than Older Cars
Over time, auto manufacturers happen to be implementing changes to increase vehicle and passenger safety. The nation's Highway Traffic Safety...
What Really Matters in Customer Experience
No matter how you strive to improve your company's customer experience, the truth is that the customers won't remember much...
2021 Most Stolen Vehicles
The National Insurance Crime Bureau (NICB) released its annual "Hot Wheels Report," today identifying the 10 most stolen vehicles within...
Appraisal clause outcome data finds auto insurers underestimating repair costs by thousands
Data from 46 appraisal clause process outcomes shared with a Texas public adjuster a week ago found insurers’ offers would...
Customer Experience Leaders Widen Edge
The Home Insurance Customer Experience Leader portfolio outperformed the industry, generating a total return which was nearly double (87 points...
Focus guest column: Body shop responses to COVID-19 include resilience, realization
In a large number of discussions with shop owners over the past 4 months, there is a marked divergence among...