To see how important it is to provide a seamless, multi-channel experience that will captivate customers, take a look at our experience with a large North American property and casualty company. Revenue was falling. Too many customers were leaving. Customer support and also the overall customer experience were lacking. Antiquated...

Scott Flanders, the Playboy CEO at the helm when the men's mag ditched nude photos captured, is exiting Playboy Enterprises to become CEO of eHealth Inc., any adverse health insurance exchange. Ben Kohn, managing partner of Rizvi Traverse, the private equity firm that took over majority control from founder Hugh...

California's top insurance regulator on Thursday urged the feds to block Aetna's proposed $37 billion deal for rival health insurer Humana, saying the merger could hurt millions of seniors. Insurance Commissioner Dave Jones said a tie-up of these two insurance giants would reduce competition within the state's already heavily concentrated...

From the outcome of analytics, digitization and more exacting customer expectations to the disruptive effect of regulation, geopolitical instability and two-speed global economic growth, the insurance marketplace will look very different in 2021. Using the industry at a tipping point, the future is associated with businesses that can make feeling...

Forward-thinking insurance companies are leveraging technology to enhance customer experience and differentiate themselves in the competition. Listed here are the top five insurance apps you should download today, to assist with tasks which range from developing a home inventory to enhancing your ability to drive. Home Gallery App Cost: Free...

Anthem Inc., whose $48 billion acquisition of healthcare insurance rival Cigna has run into stiff regulatory headwinds, appears prepared to walk away from the offer, The Post has learned. Anthem Chief Financial Officer John Gallina told a group of 20 analysts earlier the Indianapolis-based company ran "remediation plans" that include...

How can a company liberate itself from the death spiral of product commoditization? Competing on price is generally a losing proposition-and a stressful method to run a business. But when a market matures and customers start focusing on price, what is a business to do? The answer, as counterintuitive as...

Dear John: We are seniors - I'm 81 and she's 76 - and our premium on the long-term care policy was increased from $6,538 to $10,068 by Genworth Financial. That's an annual increase of 54 percent. We couldn't afford this increase, so we had to opt for a reduction in...

Starbucks employees had a serious jolt on Monday. Starting on Oct. 3, they're getting a 5 percent to 15 percent raise and better health insurance, plus some will get more generous stock options. Chief Executive Howard Schultz outlined those alterations in instructions to employees on Monday - but not all...

If you’re within the insurance industry, you already know why the main topic of improving the customer experience is really important. Although insurance coverage is a complex business not so easily entered by “outsiders,” as technology becomes more intuitive and simplified, barriers that once protected insurance externally competition have started...