You be aware of familiar sense of opening the car door on a hot day, simply to seem like a blast from the blow dryer inside your face. Then you definitely take a seat, burning the backs of your thighs in your seat and hands on the steering wheel."A car...

A Rhode Island bill would require insurers to pick recycled parts with equal “fit, quality, performance and warranty” as new ones and carry “exactly the same year or newer” and “exactly the same or less mileage” because the customer’s vehicle. “You need the same specs,” sponsor and House Corporations Committee...

More and much more companies are trying to differentiate themselves by having an effective customer experience strategy. To advance those efforts, some firms hire highly skilled "chief customer officers" or engage expert consultants for help. But gleam great amount of firms that choose to go it alone, proudly proclaiming that...

Florida is in the height of hurricane season. While no storms are currently declared hurricanes, the National Hurricane Center (NHC) predicts a busy hurricane season with 6-10 hurricanes.This is a great time for you to re-evaluate your insurance policy. Assessment will confirm if your policy is adequate to correct and...

A 2021 “Way forward for Claims” survey of 25 leading auto insurers found six of them using or piloting “touchless claims” potentially fully managed by technology, LexisNexis reported recently. Five from the six come from Top ten carriers, according to LexisNexis. Two years ago, no executives LexisNexis polled said they’d...

Whether you're browsing an article concerning the latest trends in insurtech or hearing a panel of insurance industry disrupters discussing customer acquisition strategies, it's hard to prevent references about emerging technologies such as machine learning, artificial intelligence, chatbots and knowledge analytics. But, have these digital advancements truly transformed the experience...

Gyms, fitness centers and studios are open but, is it safe to go? Exercising regularly builds and keeps a healthy defense mechanisms. But, most professionals agree, exercising outdoors is preferable to a gym or confined space."The decision on where to workouts are an individual decision regarding personal risk," says Ellsworth...

With my spouse, Mary Ann, away for two weeks, I'm always looking to score some good food. My home is a small town, in which the Super Walmart may be the local cultural and epicurean haute cuisine epicenter, so I normally must travel to another town to locate something decent...

New Yorkers wondering how their health care insurance will be affected by the health care bill passed by the House may have their eyes on Albany, which will be under pressure to pick up some of the costs now included in Washington. The historically liberal state offers some of the...

The LexisNexis 2021 “Way forward for Claims Report” released recently found customers less pleased with the noninjury auto claims experience overall compared to 2021 but nevertheless more supportive of virtual claims handling compared to what they were 2 yrs ago. The results suggest that insurers virtual claims handling techniques such...