The LexisNexis 2021 “Way forward for Claims Report” released recently found customers less pleased with the noninjury auto claims experience overall compared to 2021 but nevertheless more supportive of virtual claims handling compared to what they were 2 yrs ago. The results suggest that insurers virtual claims handling techniques such...

"Face masks are a continual source of debate, says Ellsworth Buck, Vice President of Insurance, Florida's top independent homeowners insurance agency.So, where's the general public with wearing masks? Most Americans are in favor of wearing masks. July of this year, Gallup found 44 percent "always" wear a mask away from...

President Trump reveled in victory after scoring the very first major legislative win of his presidency Thursday when the House voted to repeal and replace ObamaCare. "Let's say how good this plan is. We don't have to discuss this unbelievable victory, wasn't it unbelievable? We don't have to say it...

What were you afraid of this Halloween? That the customers might disappear like ghosts? That your competitors might pick them off like vultures? It's all likely to drive you batty? Within the spirit of All Hallows' Eve, Watermark Consulting brings you- The Top 10 Methods to Spook Your Customers: 10....

"Keeping your hands clean has never been so crucial as it is now," says Ellsworth Buck, Vice President of Insurance, Florida's top independent home insurance agency.According towards the Centers for Disease Control and Prevention (CDC), the most effective way to wash your hands would be to wash them with soap...

President Trump declared ObamaCare is within a “death spiral” on Thursday as House Republicans were getting ready to vote on a bill that would repeal and replace the health care plan. “Death spiral! ‘Aetna will exit Obamacare markets in VA in 2021, citing expected losses on INDV plans this year,'”...

Nearly 60% of insurance executives rank a differentiated customer support experience as having the highest impact on successful competition. For many years, customer demands, the results of digitizing customer relationships and also the development of an effective customer journey have been the main focus with regards to customer support within...

I feel your pain. But please make use of your brain. On Monday, late-night TV comedian Due to jimmy kimmel delivered an emotional monologue about his newborn son. His baby was born with a congenital heart defect that required emergency open-heart surgery. Millions of American parents, myself included, have walked...

According to home insurance provider Hippo, over half of insurance customers prefer to go to the dentist than contact their provider. This kind of sentiment provides a big income opportunity, however, as insurance increasingly becomes a direct-to-consumer (D2C) business. Within the next few years, many believe that the large levels...

             Are you ready to get out of the house? Grab your mask and keys and hit the street. "With COVID-19 continuing to inflict cities, many travelers are reluctant to fly but the open road is before you," says Ellsworth Buck, V . p . of Insurance.Taking a road trip throughout...